Synergy

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Bug #3002 - Mouse Pointer Invisible on Client PC

Status:
Accepted
Priority:
Normal
Assignee:
None
Category:
None
Target:
None
Found:
1.4.4
Created by:
Created on:
29 Oct 2011 13:37
Updated by:
None
Updated on:
14 Mar 2012 18:25
Platform:
Windows
Google ID:
None
Redmine ID:
3050

Steps to reproduce:

  1. Installed Synergy on both workstations
  2. Mouse goes from server screen to client screen
  3. Mouse input is accepted and I can click and right click on items but the pointer remains stationary on the screen and does not move with the mouse. All keyboard input seems to be working correctly.

Expected: Would expect mouse pointer to move in sync with the mouse
Actual: Mouse pointer does not move.

Versions (Synergy, OS):

Server: Windows 7 Professional PC 1.4.4 64bit
Client 1: Windows XP SP3 1.4.4 x86 (this is an RDP session on a wyse thin client)

Workaround:

Tried enabling mousekeys and changing the pointer to a few of the other windows options but still no seeing the pointer move. I have a mouse connected to the workstation for the time being.

Comments:

I did see some similar issues reported but none that mentioned RDP and a thin client setup.


29 Nov 2011 16:15: Nick Bolton changed Tracker.

Support Bug


29 Nov 2011 16:15: Nick Bolton changed Found in ver.

1.4.4


29 Nov 2011 16:15: Nick Bolton changed Platform.

Windows


29 Nov 2011 16:32: Nick Bolton changed Status.

New Accepted


#1

14 Mar 2012 18:25: James Valero wrote a comment.

Same issue happens but on a Mac OS X Lion client. Mouse is invisible. It's possible to move the mouse around but I have to guess where it's going. Alt+Tab brings it back.


#2

2 Jul 2013 02:15: J Ford wrote a comment.

I have also reproduced this issue as follows: Server running on 32 bit Windows XP machine, client1 a dual screen 64 bit Win7 over a Wyse thin client, and client2 an old laptop running 32 bit Xubuntu 12. All are running the 32 bit 1.4.12. Anytime the mouse is present on client1's side, the visible pointer is stationary, and the invisible pointer moves as expected. Hitting the ctrl key allows me to locate the invisible pointer. The invisible pointer allows me to click and move and drag as normal. The pointer reappears on either side as normal.

Current workaround: Turn mouse trails on, to the shortest possible length. The pointer is immediately visible, although very slightly jerky. Very usable.